Cancellation and Postponement Information

Cancelled Events

Orders purchased with a credit card will be refunded automatically to the credit card used for purchase. Please allow up to 30 days for this refund to reflect with your financial institution.

For guests who utilized a Third Party to secure tickets, please reach out to your original point of purchase for information regarding a credit.

Tickets purchased with Cash will be refunded by check upon request. To initiate the refund process, please follow one of the following actions below:

By Email:

  • Scan and send a copy of your ticket(s) to corporateticketing@mgmresorts.com
  • Include your Name, Contact Phone Number and complete Mailing Address in the body of the email
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks
  • Refund checks will only be issued to the account holder on file

By Mail:

  • Please send the physical ticket(s) to: 
    MGMRI Ticketing
    C/O Cancelled Show Support
    3780 Las Vegas Boulevard South  
    Las Vegas, Nevada 89158
  • Include your Name, Contact Phone Number and complete Mailing Address in the envelope
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks
  • Please be certain to keep a copy of the ticket for your files
  • Refund checks will only be issued to the account holder on file
  • We recommend retaining a copy of your original ticket for your records

Postponed Events

  • If your event has been postponed, we encourage you to hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. Should you be unable to attend, we encourage you to utilize resale options.

Future Performances After May 10

  • If you secured tickets for a future event, all sales are final. We look forward to hosting you at the show! Should you be unable to attend, we encourage you to utilize resale options.

Contact Information For Additional Inquiries
Email Address: corporateticketing@mgmresorts.com