FAQs

The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed below. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.

Where can I purchase a Gift Card?

Purchase Here

Where can I use my Gift Card?

The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.

Gift Cards may not be used for gaming activities, hotel reservations or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.

Does my Gift Card expire?

Funds on the Gift Card do not expire. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. The amount remaining on the Card will be available until the amount reaches zero.

Are there any fees?

Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. Activity is defined as any action resulting in a charge on the Gift Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For inquiries on the Gift Card transaction history, please visit transcardgift.com or call 800.554.2707. Some merchants may charge a processing fee.

How do I find the available balance on the Gift Card?

The available balance should be indicated in the first white box located on the back of the Gift Card upon initial purchase. You may confirm the available balance at any one of our Gift Card selling locations, online at transcardgift.com or by call 800.554.2707.

Can I add funds to my Gift Card?

No, the Gift Card is not reloadable. However, returns and credits amounts can be placed back on to the Card by a merchant.

Can other forms of payment be used with the Gift Card when making a purchase?

Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s) before the start of the purchase transaction. Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash.

How are returns, exchanges or disputes handled?

Subject to the outlet's return policy, merchants may credit balances back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available in three – five days after the return is processed. If the physical Gift Card is not present, the merchant may issue a store credit or store valued Gift Card, or allow an exchange. Voided transactions may take up to seven days to be credited back to the Gift Card's available balance.

What if my Gift Card is lost or stolen?

It is important to store your Gift Card Admin number and purchase receipt in a safe location in the event your Gift Card is lost or stolen. Your Gift Card must be registered at transcard.com to file a dispute on unauthorized charges. To prevent unauthorized charges on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $10.00; Gift Card Admin number and proof of purchase are required for replacement. See Cardholder Agreement for more details.

Can I order a Gift Card with a credit card outside the U.S.?

At this time, the MGM Resorts International Gift Card cannot accept foreign shipping credit cards or mailing addresses.

Can I order a Gift Card to be mailed to a P.O. box?

No, the MGM Resorts International Gift Card requires a non-P.O. box address for mailing and billing confirmation for your credit card.

I purchased a Gift Card at Costco, where is it valid?

The MGM Resorts International Gift Card purchased at Costco is accepted at MGM Resorts International destinations but cannot be used at retail outlets.

I purchased an MGM Resorts International Circus Circus Reno Gift Card, where is it valid?

Effective 7/27/15, MGM Resorts International Gift Cards are no longer valid at Circus Circus Reno.

Your MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.

Gift Cards may not be used for gaming activities, hotel reservations or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.

I purchased an MGM Resorts International Gift Card. May I still use this at The Shops at Crystals?

Effective May 2016, MGM Resorts International Gift Cards are no longer valid at The Shops at Crystals. Our MGM Resorts International Gift Card is accepted at participating destinations listed here.

Outlets listed with each MGM Resorts International destination are locations where the Gift Card is currently accepted. Gift Cards purchased at Costco are not accepted at any retail outlets. Effective May 2016, Gift Cards can no longer be used at The Shops at Crystals. The MGM Resorts International Gift Cards are subject to terms and conditions set forth on the MGM Resorts International Gift Card and in an accompanying Card Agreement. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. Activity means any action resulting in a charge in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. A $10 fee will be charged to replace lost, stolen or damaged Cards, except as prohibited by law. Additional terms are stated in Card Agreement. Purchase, acceptance or use of Card constitutes acceptance of Card Agreement.

For Card Agreement, inquiries or information, call 800.554.2707. MGM Resorts International Gift Cards are redeemable only at participating merchants at participating MGM Resorts International Destinations. MGM Resorts International Gift Cards are not refundable or redeemable for cash, credit or gaming activity. MGM Resorts International Gift Cards may not be used for advance hotel reservations, advance ticket sales or running open bar tabs. The maximum amount that can be loaded on/to an MGM Resorts International Gift Card is $2,000. Customers will not be allowed to purchase more than $10,000 in one day. Must be 21 years or older. MGM Resorts International offers GameSense information (available at mgmresorts.com/gamesense) to its patrons to encourage responsible gaming.  If you or someone you know has a gambling problem or concerns with gambling responsibly, please call the 24-hour Problem Gambler’s Helpline at 800.522.4700, or call 1.800.GAMBLER (in New Jersey and Maryland), 1.800.426.1234 (in Massachusetts) or 1.800.270.7117 (in Michigan).  Or visit mdgamblinghelp.org (in MD) or gamesensema.com (in MA) for help.  Please play responsibly.  If you bet more than you can afford to lose, you’ve got a problem.