Strategy and Performance

People and Planet form the foundation of our Enterprise strategy, and we have multiple ambitious goals to drive social impact and sustainability.

Strategic Framework for Social Impact & Sustainability 2021-2025

In 2020 we undertook a review of our overall Social Impact & Sustainability strategy by soliciting feedback from stakeholders as part of our materiality assessment and conducting a review of peer and leader ESG programs. As a result, we meaningfully refined our strategy, simplified our strategic pillars and established a set of priorities in direct alignment with specific U.N. Sustainable Development Goals. We also formalized a commitment to marketplace leadership.

Find our targets, performance and progress in our Social Impact & Sustainability Metrics and Goals 2021 Disclosure.

Fostering Diversity & Inclusion Core Belief & Strategic Priorities

Core Belief: We know the importance of respecting each other’s differences. We endeavor to embrace and leverage those differences to achieve best-in-class experiences and cultivate stronger ties with our guests, employees, neighbors and partners. We are committed to taking strong and principled stands on issues of equality and aim to better unify our world.

Investing In Our Communities Core Belief & Strategic Priorities

Core Belief: As a member of the communities in which we operate, we believe it is our responsibility to contribute to the social and economic progress of where we live. We aim to sustain and build on the best of a community, advancing workforce opportunities, education and food security in all our regions. We are passionately committed to philanthropy, volunteerism and community engagement.

Protecting the Planet Core Belief & Strategic Priorities

Core Belief: We believe a greener business is a better business and environmental leadership is critical to 21st century corporate leadership. We preserve the environment by reducing water, energy and waste, while increasingly purchasing environmentally preferable materials. We are committed to renewable electricity and being a global leader in the fight against climate change.

Primary 2025 Goals & Performance

In 2017 and 2018 we established a primary set of formal forward-looking goals in our three strategic pillars of Fostering Diversity & Inclusion, Investing in our Communities, and Protecting the Planet. We have already met and reset some of these 2025 goals. And in 2021 we established two 2030 climate goals: reduce our scope 1 and 2 greenhouse gas emissions by 50% by 2030 (2019 baseline) and to source 100% renewable electricity by 2030 (80% globally).