The Mirage Las Vegas
Time to Take A Bow & Rock On
Thank You For The Memorable Years
Frequently Asked Questions
General Property
No, MGM is transferring ownership of the Mirage to Hard Rock International. The property will remain open as the Mirage.
The transfer of ownership is expected to occur by December 31st, 2022, pending Nevada regulatory approval.
Yes, all Mirage-related reservations will be honored.
There are no plans to change any of the parking policies currently at The Mirage. Noir and Platinum members will still park for free.
There are no current plans to change the volcano show.
Yes.
Hotel
Existing reservations remain valid and you’ll receive continual service throughout your stay. We aim to minimize disruption so you can enjoy all that the property and our city have to offer.
Up until the closing of the transaction, please contact Mirage at 1.800.777.6533. After the closing of the transaction, MGM Resorts will no longer have access to modify or cancel reservations for Mirage, instead there will be a phone number provided by Hard Rock for assistance.
All comp reservations will be honored.
Absolutely. You can continue to use your applicable MGM Rewards card for complimentary parking until the closing of the transaction.
After closing of the transaction, guests can use the appropriate check-in queues at the Front Desk.
Yes, you can access your reservation via the MGM Resorts App until the closing of the transaction.
If your reservation was made directly with Mirage or MGM Resorts and subsequently cancelled prior to the closing of the transaction, MGM will refund your deposit. For reservations booked with a third-party or travel agent, please contact them about their refund policies.
You will maintain the benefits of MGM Rewards at Mirage until the closing of the transaction.
You will maintain the benefits of MGM Rewards at Mirage until the closing of the transaction.
You can continue to earn applicable points with MGM Rewards partners until the closing of the transaction.
Comps will not transfer; however Hard Rock comp dollars will be awarded by tier at time of arrival to supplement MGM Rewards.
Yes.
Yes.
The reservation number will remain the same. You do not need a new confirmation number.
Yes.
Yes.
Yes, those waivers will remain intact.
Yes.
Yes.
There is no testing on site, however all federal, state, and county regulations, guidelines and directives will be enforced.
Not at this time.
No, all reservations will be honored.
Yes, all shows will take place as advertised.
No.
Yes.
There will be no change in the Resort Fee amount.
Gaming
No, the property will remain open.
There could be downtimes after the closing of the transaction as new systems are installed but we are working diligently to mitigate any disruption.
Yes, TITO Tickets will be redeemable.
Casino Hosts will remain the same.
Yes, casino chips will be redeemable.
It will remain, although you will be asked to go to the Cage or Credit office and sign updated documents for Hard Rock.
Food & Beverage
All restaurants will remain on the current operating schedule.
No. Restaurant reservations will still be honored.
You will be able to charge meals at The Mirage to your room at this property only. Meals at other properties cannot be charged to your room at The Mirage.
Loyalty
Use your MGM Rewards card until the closing of the transaction and then begin using your Unity card from Hard Rock.
If you are not a current Unity member, visit the Unity Rewards desk or unitybyhardrock.com to learn more.
Your tier status, tier credits and balance will not change. Effective upon the closing of the transaction, you’ll redeem your MGM Rewards points and slot dollars, and continue to enjoy your tier benefits, at any of our other MGM Rewards destinations.
Upon the closing of the transaction, members will no longer be able to earn or redeem points with MGM Rewards partners (Hyatt Hotels & Resorts, Southwest Airlines, etc.) for applicable stays at Mirage.
Upon the closing of the transaction, MGM Rewards Mastercard cardholders will earn one point and one credit for every dollar spent at the property but will continue to earn three points and three tier credits per dollar spent at all MGM Rewards destinations. Cardholders can continue to redeem their MGM Mastercard points at all MGM Rewards destinations.
Future offers will be based on your play at each MGM Resorts property.
Yes. Any offer that is booked prior to the transaction closing will be honored.
Upon closing of the transaction, MGM Gift Cards can no longer be redeemed at Mirage/Hard Rock but can be redeemed at any MGM Rewards destination. For a current list of redemption locations, visit Redemption Locations - MGM Resorts.
No, members can no longer redeem MyVegas rewards at Mirage as of September 30.
Upon the closing of the transaction, MGM Rewards members will no longer earn MGM Rewards points, slot dollars or tier credits for their stays at Mirage.
MGM will honor manual adjustments on transactions made before the closing of the transaction, for 90 days from the transaction date.
Yes.
Instructions will be provided on the website.
Special Events
Guests can continue to redeem Holiday Gift Shoppe points at Mirage until the closing of the transaction. Any subsequent points earned must be redeemed at other MGM Resorts destinations.
Yes, Mirage is proud to host the Rodeo Vegas events from December 1 – December 10, 2022.
Yes.
The Big Game will be shown at the Sportsbook, at bars and restaurants and of course in your hotel room.