Changes to the MGM Rewards Program
29. MGM Rewards members acknowledge and agree that MGM Rewards membership and its benefits are provided at the discretion of management. Management reserves the right to unilaterally change, amend, suspend, cancel or terminate any aspect of the MGM Rewards Program, its benefits and/or its Terms and Conditions in whole or in part, at any time, with or without notice for any or no reason. This means that management in its sole discretion may at any time, among other things, (1) amend, modify or withdraw any of the MGM Rewards Program Terms and Conditions, (2) cancel, revoke, forfeit or change any member’s membership status, Slot Dollars, MGM Rewards Points, Tier Credits, Program benefits and/or promotions, (3) change the value of accumulated or future Slot Dollars, point multipliers, Tier Credits, MGM Rewards Points or benefits, (4) adjust Slot Dollars, MGM Rewards Points, FREEPLAY or Tier Credit balances and/or otherwise restrict the continued availability of awards, benefits, special offers or promotions, and/or (5) forfeit any MGM Rewards loyalty balances not yet redeemed for reasons management deems appropriate (such as, but not limited to, technical malfunction, error, or any of the listed items in Rule 24 and/or Rule 27 above). Management may make one or more of these changes at any time even though such changes may affect a member’s comps, MGM Rewards Points or ability to use accumulated Slot Dollars or receive accrued benefits. Management will make reasonable efforts to notify MGM Rewards members of general Program changes that may adversely alter, diminish, forfeit or terminate members’ benefits at least thirty (30) days prior to the effective date of such changes by posting notice on the MGM Rewards Program site that changes have been made, except where the termination or adjustment of member benefits is based on the matters described in Rule 24 and/or Rule 27 above as determined in the sole judgment of management, in which case the changes may result without notice to the member(s). In addition, management may (in its sole discretion) provide notice of such changes through other means (e.g., by email or mail to the address associated with a member’s MGM Rewards account).
30. The MGM Rewards Program is not responsible for products or services offered by third parties that may participate in benefits, offers or special promotions provided to members.
31. DISPUTES, ARBITRATION, AND CLASS ACTION/JURY WAIVER.
PLEASE READ THIS SECTION CAREFULLY—IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
All decisions concerning the interpretation and application or administration of MGM Rewards Program and its Terms and Conditions are within the sole discretion of management and any dispute regarding the accumulation of Slot Dollars, MGM Rewards Points or Tier Credits maintained in an MGM Rewards account, and/or the forfeiture of Slot Dollars, MGM Rewards Points, Tier Credits, Tier benefits or other MGM Rewards benefits will be reviewed by management. Management’s decision in any dispute will be final and binding subject to regulatory approval as required under applicable law. By enrolling in the MGM Rewards Program and/or using your Card, all members acknowledge that such applicable regulatory authority may have exclusive jurisdiction over all such disputes pertaining to the MGM Rewards Program. The courts of the state of the MGM Rewards resort where the dispute arose may have exclusive jurisdiction to review any regulatory decision made concerning an MGM Rewards dispute.
AS TO ANY DECISION THAT IS NOT WITHIN THE EXCLUSIVE JURISDICTION OF AN APPLICABLE REGULATORY AUTHORITY AS SET FORTH ABOVE, ALL MEMBERS AGREE WITH MGM TO RESOLVE ANY AND ALL DISPUTES ONLY THROUGH BINDING ARBITRATION, EXCEPT AS TO ANY CLAIMS FILED IN SMALL CLAIMS COURT, AS DESCRIBED BELOW. ARBITRATION USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY, ALLOWS FOR MORE LIMITED DISCOVERY THAN IN COURT, AND IS SUBJECT TO VERY LIMITED REVIEW BY COURTS. MEMBERS MAY CHOOSE TO BE REPRESENTED BY A LAWYER IN ARBITRATION OR PROCEED WITHOUT ONE. THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT TO ARBITRATE AND ANY DISPUTES HEREUNDER REGARDLESS OF CHOICE OF LAW PRINCIPLES OR ANY PROVISION TO THE CONTRARY HEREIN. EACH MEMBER UNDERSTANDS AND AGREES THAT THEY ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT, OTHER THAN SMALL CLAIMS COURT, OR IN FRONT OF A JURY. MGM AND ALL MEMBERS ALSO ACKNOWLEDGE AND AGREE AS FOLLOWS:
A. Scope of Agreement to Arbitrate; Venue; JAMS Arbitration; Fee Shifting: Except for claims submitted to small claims court, any dispute, claim or controversy arising out of or relating to the MGM Rewards Program; these MGM Rewards Program Terms or Conditions; any Member activity at any MGM property; any products or services provided by MGM or that a Member receives from MGM; any advertising for any such products or services; any efforts to collect amounts a Member may owe MGM for such products or services; any dispute with any MGM employees, agents, independent contractors, or vendors; and the breach, termination, enforcement, interpretation, or validity of the MGM Program Terms and Conditions, including the determination of the scope or applicability of this Agreement to Arbitrate, shall be determined by binding arbitration in Clark County, Nevada before one neutral arbitrator. If, however, the arbitrator finds this venue to be unreasonably burdensome to a Member, the arbitration will be conducted in the county in which the Member resides or works, at a new location as agreed to by the arbitrating parties, or a new location selected by the arbitrator if the parties cannot so agree. Also, the parties may agree or the arbitrator may decide to conduct the arbitration over the telephone, using video conferencing, or other remote technology.
Judgment on any arbitration award may be entered in any court having competent jurisdiction. This clause shall not preclude an arbitration party from seeking provisional remedies in aid of arbitration from a court of competent jurisdiction. Any arbitration hereunder shall be conducted in accordance with the expedited procedures set forth in the JAMS Comprehensive Arbitration Rules and Procedures as those rules exist on the effective date of this Agreement to Arbitrate, including rules 16.1 and 16.2 of those rules. Nothing contained herein prevents a Member from bringing any issues a Member may have to the attention of federal, state, or local government agencies or authorities.
B. No Class, Collective, or Mass Actions or Arbitrations: Each Member and MGM agree that either may bring claims against the other only in an individual capacity and not as a representative plaintiff or class member in any purported class, collective, or mass proceeding. Furthermore, unless agreed by a Member and MGM otherwise, the arbitrator may not consolidate more than one person’s claims with a Member’s claims, and may not otherwise preside over any form of a class, collective or mass arbitration proceeding. To avoid any doubt, nothing herein allows class, collective, or mass arbitrations even if the relevant arbitration rules and procedures would so provide. Notwithstanding any other provision of this Agreement to Arbitrate, the arbitrator may award monetary or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Any question regarding the enforceability or interpretation of this paragraph shall be decided by a court and not the arbitrator. If this specific provision is found to be unenforceable, then the entirety of this agreement to arbitrate shall be null and void.
C. Seeking Arbitration; Filing in Small Claims Court: If a Member seeks to pursue arbitration, or file a small claim court action (as set forth below), a Member must first send to MGM, by certified mail, a written notice of the Member’s claim (“Notice”). The Notice must be addressed to: Senior Vice President and Legal Counsel (Litigation), 6385 S. Rainbow Blvd., Suite 500, Las Vegas, Nevada 89118, and must include the Member’s name, address, telephone number, and MGM Rewards Account Number. If MGM initiates arbitration or seeks to file a small claims court action, MGM will send a written notice to the email or physical mailing address the Member provided to MGM. If such contact information has not been provided, MGM may also use any other reasonable means to contact the Member to provide the Notice, including by posting a message in the Member’s MGM Rewards Account. A Notice, whether sent by a Member or MGM, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The Demand is designed to allow MGM to make, if appropriate, a fair, fact-based offer of settlement if it chooses to do so within a 30-day period following actual receipt of the Notice and Demand. MGM may, but is not obligated to, make a written settlement offer during that time. If a Member or MGM do not reach an agreement to resolve the claim within 30 days after the Notice and Demand are received, the party sending the Notice and Demand may commence an arbitration proceeding or file a claim in small claims court. Arbitration forms can be downloaded from www.jamsadr.com.
D. Fees and Costs: For claims of $10,000 (US) or less—if a Member is required to pay a filing fee, after MGM receives notice that a Member has commenced arbitration, MGM will reimburse the Member for the payment of the filing fee. If this type of arbitration proceeds, MGM will also pay for any administrative fees or costs associated with the arbitration. A prevailing Member shall be entitled to reasonable attorneys’ fees and costs; whereas MGM will only be entitled to attorneys’ fees and costs as a prevailing party if otherwise provided by a statute or rule of law. For claims exceeding $10,000 (US)—the payment of all administrative fees and costs associated with the arbitration will be governed by the JAMS Rules. If this type of arbitration proceeds, the prevailing party shall be entitled to an award of reasonable attorneys’ fees and costs. As to any arbitration, if the arbitrator determines that as claim was filed for purposes of harassment or is frivolous, the non-prevailing party shall reimburse the prevailing party for any administrative fees or costs associated with the arbitration, as well as for the prevailing party’s reasonable attorneys’ fees and costs.
E. Hearing: The parties may choose to conduct the arbitration solely on the basis of documents submitted to the arbitrator or through a telephonic or video hearing, or by an in-person hearing as established by the JAMS Rules.
F. Injunctive Relief: Notwithstanding anything contained herein, each Member and MGM agree that the parties may sue in court to enjoin infringement or other misuse of intellectual property rights or in other scenarios where injunctive relief is appropriate.
G. Awards: In any arbitration hereunder, the arbitrator is not empowered to award (i) punitive or exemplary damages, except where permitted by statute, or (ii) incidental, indirect or consequential damages, including damages for lost profits. Each Member and MGM waive any right to recover any such damages. At the outset of the arbitration, the parties shall consider agreeing to the JAMS Arbitration Appeal Procedures with respect to any final award in an arbitration hereunder, but are not required to do so. Any such procedures will be implemented only by mutual agreement according to the JAMS Rules. An arbitration award and any judgment confirming it apply only to that specific arbitration; it cannot be used in any other proceeding except to enforce the award itself.
H. Confidentiality: Each Member and MGM shall maintain the confidential nature of the arbitration and any award arising therefrom, except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law.
I. Small Claims Court: For claims within the jurisdictional limit of a small claims court in the state encompassing a Member’s billing address, either the Member or MGM can choose to bring an individual action in small claims court instead of proceeding to arbitration. Also, if the claims in any Notice and Demand for arbitration could have been brought in small claims court, then either the Member or MGM may choose to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that choice in writing. If this provision is found to be invalid, then this provision shall be severable and the matter will proceed in arbitration. In no way will this provision allow a Member to proceed in a representative capacity or for an action or arbitration to be brought as a class, collective, or mass action, as set forth above.
J. Mass Filings of Individual Arbitrations: If 25 or more Notices and Demands are submitted that raise similar claims, or if counsel for the Members bringing such claims are the same or coordinated, the claims shall proceed in arbitration in a coordinated proceeding. Counsel for the Members and counsel for MGM shall select 5 cases each (10 cases in total) to proceed first in arbitration in a Bellwether Proceeding. The remaining cases shall not be filed in arbitration until the first 10 have been resolved. If the parties are unable to resolve the remaining cases after the conclusion of the Bellwether Proceeding, each side may select another 5 cases to proceed to arbitration for a second Bellwether Proceeding. This process may continue until the parties are able to resolve all of the claims, either through settlement or arbitration. A court will have authority to enforce this clause and, if necessary, to enjoin the mass filing of arbitrations.
K. Savings and survival: If a court or arbitrator having jurisdiction finds any portion of this Agreement to Arbitrate unenforceable, that portion shall not be effective and the remainder of the agreement shall remain effective. No waiver, express or implied, by a Member or MGM of any breach of or default hereunder will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default. This Agreement to Arbitrate shall survive termination of a Member’s membership in the MGM Rewards Program and even after the Member has stopped receiving services or products from MGM.
L. Waiver of Jury Trial: If for any reason a claim proceeds in court rather than through arbitration, each Member and MGM agree that there will not be a jury trial. Each Member and MGM unconditionally waive any right to trial by jury for any dispute, claim or controversy arising out of or relating to the MGM Rewards Program; these MGM Rewards Program Terms or Conditions; any Member activity at any MGM property; any products or services provided by MGM or that a Member receives from MGM; any advertising for any such products or services; any efforts to collect amounts a Member may owe MGM for such products or services; any dispute with any MGM employees, agents, independent contractors, or vendors; and the breach, termination, enforcement, interpretation, or validity of the MGM Program Terms and Conditions, including the determination of the scope or applicability of this Agreement to Arbitrate. In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.
32. If it is determined that the MGM Rewards Program has improperly denied a credit, benefit or award to a member, the member’s sole and exclusive remedy shall be the issuance of the improperly denied credit, benefit, or award if available, or such other alternative comparable benefit as determined by management of the MGM Rewards Program, which shall not have additional liability whatsoever. In no event shall the MGM Rewards Program be liable to any member, or anyone claiming through a member, for any direct, indirect, or consequential damages or lost revenue or profits, claimed to arise out of the acts or omissions of MGM Rewards Program management or any participating MGM Rewards destination in connection with the Program.
33. The laws of the State of Nevada shall govern the validity, construction and interpretation of the Terms and Conditions of the MGM Rewards Program. No effect shall be given to any Nevada choice of law or conflict of law rules or provisions that would cause the application of the laws of any other state.
34. MGM Rewards members may request their personal Win/Loss Information Statement by logging into MGM’s website (www.mgmrewards.com). For MGM Rewards members who have recorded gaming activity at MGM Springfield, and have provided MGM an email address at enrollment, a monthly email will be sent to each such member that provides a link to access his/her MGM Rewards Program account so that members may view their personal Win/Loss Information Statements. Such members who have not provided an email address will receive a monthly reminder by regular mail about how to access their Win/Loss Information Statements. Such members may opt out of receiving information about monthly statements at the time they submit their online application for membership by checking the applicable “opt out” box contained on the online enrollment application. Also, such members may “opt out” of receiving information about monthly statements by sending an email to firstname.lastname@example.org or a written opt out request to MGM Rewards Opt-Out Administrator, MGM Springfield, One MGM Way, Springfield, MA 01103. A member who did not provide an email address at enrollment or a member who “opted out” of receiving information about their Win/Loss Information Statement may “opt in” to receive such information by email by providing an email address and/or notifying MGM Springfield that the member wants to receive such information in the same manner as set forth for the written “opt out” requests above.
MGM Resorts International offers GameSense information to its patrons to encourage responsible gaming at mgmresorts.com/gamesense (in MA at gamesensema.com). If you or someone you know has a gambling problem or concerns with gambling responsibly, please call the 24-hour Problem Gambler's Helpline at 1.800.522.4700, or call 1.800.GAMBLER (in New Jersey, Maryland, West Virginia), 1.800.426.1234 (in Massachusetts), 1.800.270.7117 (in Michigan), 1.877.8HopeNY or text HOPENY* (467369) (in New York), 1.800.589.9966 (in Ohio), 1-800-9-WITH-IT (in Indiana). Or visit mdgamblinghelp.org (in MD), masscompulsivegambling.org (in MA), org.ohio.gov (in Ohio), NYLResponsiblePlay.com (in New York), 1800gambler.net (in WV), indianagamblinghelp.com (in IN) or problemgamblingcolorado.org (in CO) for help. Please play responsibly. If you bet more than you can afford to lose, you've got a problem
*Standard rates may apply.
Updated on September 29, 2022