Our Health and Safety Commitment
MGM Resorts is committed to ongoing engagement with medical experts as well as federal, state, and local officials for the health and safety of our guests and employees. We have taken the important lessons learned during the pandemic and embedded them into many parts of our operations.
To view the full Health and Safety Commitment, please click here:
Screening and Employee Training
Extensive employee protocols have been put in place including screening questions and training programs on health and safety protocols. We ask guests to stay at home if they have COVID-19 related symptoms or live with someone who has recently tested positive. Security personnel on staff will be able to assist should a guest develop symptoms while staying at one of our resorts.
Guests to our resorts will find easy access to hand sanitizer and disinfecting wipes provided by Clorox throughout the properties. Although our cleaning protocols have always been important, we have increased the amount of routine cleaning, with a focus on high-touch surfaces and common areas using clean products that meet EPA guidelines.
HVAC Controls and Air Quality
Rigorous measures have been taken to provide as much outside air circulation as we can throughout our buildings and guest rooms with air filters that meet or exceed published standards.
Incident Response Protocols
We are heavily focused on reducing the chance for the infection to spread on our properties. In the unfortunate event a guest or employee tests positive for the virus, we will activate protocols and leverage our trained staff to respond quickly so that exposed areas are thoroughly sanitized. MGM has trained security personnel on staff to respond quickly in the event of an incident.
We have reimagined several aspects of the guest experience through technology to transition previous processes into contactless options for guests. We are putting the arrival experience into the hands of the customers, enabling them to complete the check-in process themselves, from beginning to end. Guests will no longer need to wait in line, if they so choose. For guests without smart phones or prefer not to use, we will support in a line-reduced environment designed with our customers in mind.
If you were a guest at an MGM Resorts property within the last 14 days and have subsequently tested positive for the coronavirus (COVID-19), we ask that you contact us at firstname.lastname@example.org so that we can provide your information to the local health department to support their contact tracing efforts.