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Why has MGM Resorts International® entered into a marketing relationship with Hyatt Hotels & Resorts®?
Through MGM Resorts International’s new relationship with Hyatt Hotels & Resorts, M life members will now be able to enjoy benefits at all participating Hyatt hotels and resorts worldwide. Coming in August, M life members will also be eligible to opt-in for a matched tier in Hyatt Gold Passport®, the global loyalty program of Hyatt Hotels & Resorts.

Will any of the MGM Resorts properties become Hyatt-branded hotels?
No. No MGM Resorts property will become a Hyatt-branded hotel or resort, nor will any Hyatt hotel or resort become an MGM Resorts property.

What are the participating MGM Resorts International properties?
All Las Vegas M life resorts are currently participating in the relationship, which include: Bellagio, ARIA, Vdara, MGM Grand, The Signature, Mandalay Bay, THEhotel, The Mirage, Monte Carlo, New York-New York, Luxor, and Excalibur. MGM Grand Detroit, Beau Rivage and Gold Strike Tunica will join this relationship in the future.

When does the relationship begin?
The relationship between MGM Resorts International and Hyatt Hotels & Resorts began on June 20, 2013.

How do I sign up for M life?
You can sign-up for M life at any M life desk within a participating MGM Resorts International destination or online at mlife.com

How does the relationship benefit M life members?
At launch, M life members will have the ability to earn M life Tier Credits on eligible stays at participating Hyatt hotels and resorts worldwide once they sign up for Hyatt Gold Passport. Beginning August 2013, M life members will also be eligible to opt-in for a matched Hyatt Gold Passport tier based on their earned tier status in M life. Depending on tier, Hyatt Gold Passport members enjoy on-property benefits such as bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more.

Who is Hyatt Hotels & Resorts?
Hyatt is a global hospitality company with widely recognized, industry-leading brands and a tradition of innovation developed over its more than 50-year history. It manages, franchises, owns and develops Hyatt-branded hotels, resorts and residential and vacation ownership properties around the world. As of March 31, 2013, the company’s worldwide portfolio consisted of 508 properties in 46 countries.

Participating Hyatt brands include:

  • Park Hyatt®
  • Andaz®
  • Grand Hyatt®
  • Hyatt®
  • Hyatt Regency®
  • Hyatt Place®
  • Hyatt House®

What is Hyatt Gold Passport?
Hyatt Gold Passport is the global loyalty program of Hyatt Hotels & Resorts in which members can earn Hyatt Gold Passport points and redeem those points for free nights in any available standard room with no blackout dates at Hyatt hotels and resorts when booking a free night award. In addition, Hyatt Gold Passport members experience additional benefits upon achieving elite status, such as bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more.

How do I sign up for Hyatt Gold Passport?
You can sign-up for Hyatt Gold Passport at any participating Hyatt hotel or online at hyatt.com/gp

Who can I contact if I have questions about Hyatt Gold Passport? Please visit hyatt.com/gp or call 1-800-51-HYATT in the U.S. and Canada or contact your nearest Hyatt Worldwide Reservation Center.

Can M life members earn Tier Credits at Hyatt Hotels & Resorts?
Yes. M life members may present their M life card at check-in at participating Hyatt hotels and resorts to receive Tier Credits for their eligible spend. Membership in Hyatt Gold Passport is required.

What is considered an eligible stay to earn M life Tier Credits at participating Hyatt hotels and resorts?
Eligible stays are determined by Hyatt Gold Passport Terms and Conditions.

Can I earn or redeem Express Comps™ for eligible stays at Hyatt hotels and resorts?
Express Comps are not part of the Hyatt relationship.

If I stay at a Hyatt hotel and forget to use my M life number, can I still earn Tier Credits?
Members may request past Tier Credits up to 12 months after check-out. If you didn’t receive credit for your eligible Hyatt stay, please call the Hyatt Worldwide Reservation Center at 1-800-51-HYATT in the U.S. and Canada or contact your nearest Hyatt Worldwide Reservation Center. You will be required to present your M life number and Hyatt Gold Passport number as well as the folio or receipt for your purchase or stay. Only stays beginning on or after June 20, 2013 where you were both an M life member and Hyatt Gold Passport member prior to checkout are eligible for past stay requests.

How many Tier Credits will I earn for staying at a Hyatt?
Members will earn 8 Tier Credits per $1 eligible spend.

How soon will Hyatt Gold Passport Points be credited? Members can expect to see their points credited 30 days after checkout for standard reservations. Retroactive requests may take longer. If there are any issues, call Hyatt Gold Passport Member Services at 1-800-51-HYATT.

How can I earn Hyatt Gold Passport points?
A guest must be both a member of M life and Hyatt Gold Passport to earn Hyatt Gold Passport points at M life resorts. At check-in, the member must notify the Front Desk agent they would like to earn Hyatt Gold Passport points and ask to add both their M life and Hyatt Gold Passport member numbers to their reservation.

What is considered an eligible stay for earning points on hotel spend?
Members can make their reservation at mlife.com or directly with their favorite property, as well as through hyatt.com or through Hyatt Worldwide Reservation Centers. Any booking where payment is made directly to MGM Resorts International, through hyatt.com or through Hyatt Worldwide Reservation Centers is an eligible stay. For clarity, the following stays are not eligible: third party reservations, complimentary room nights, master account group bookings and Hyatt Gold Passport free night award bookings.

What type of spend qualifies for earning Hyatt Gold Passport points at M life resorts?
Members can earn Hyatt Gold Passport points on all non-gaming spend that would be eligible to earn M life Tier Credits at MGM Resorts. This includes hotel stays, dining, entertainment, or spa and expressly excludes tax, gratuities and retail. It does not include casino spend.

Is there a maximum amount of qualified spend I may earn Hyatt Gold Passport points on at M life Resorts?
Members may earn Hyatt Gold Passport Points for an unlimited amount of eligible hotel stay spend and up to $5000 of eligible incremental folio spend.

Can I earn Hyatt Gold Passport points on folio spend even if I didn’t book an eligible hotel stay?
Yes. You may charge your eligible dining, entertainment and spa spend to your room and earn Hyatt Gold Passport points for that spend, even if you are staying on an ineligible rate. Only spend charged to your hotel room will be eligible. Remember to notify the Front Desk agent that you would like to earn Hyatt Gold Passport points and to add both your M life and Hyatt Gold Passport member numbers to your reservation.

How many Hyatt Gold Passport points do I earn for stays at MGM Resorts Destinations?
Members will earn 5 Hyatt Gold Passport points for every $1 of eligible spend. Point bonuses for elite Hyatt Gold Passport Members apply.

How soon will Hyatt Gold Passport points be credited?
Members can expect to see their points credited 30 days after checkout for standard reservations. Retroactive requests may take longer. If there are any issues, they may email memberservices@mgmresorts.com or call 866.761.7111.

I forgot to add my Hyatt Gold Passport membership number at check-in. Can I still earn Hyatt Gold Passport points for my stay?
M life members may request past stay credit up to 12 months after to check-out. Please contact M life Member Services at memberservices@mgmresorts.com or 866.761.7111 and provide your full name, home address, property visited, dates of stay, M life number and Hyatt Gold Passport number. Only stays beginning on or after June 20, 2013 where you were both an M life member and Hyatt Gold Passport member prior to checkout are eligible for past stay requests.

How can I redeem Hyatt Gold Passport points at MGM Resorts destinations?
Please visit hyatt.com/gp and log-in to your account to redeem your points for a free night award.

Can I earn Hyatt Gold Passport points on folio spend if I am redeeming Hyatt Gold Passport points for my room stay?
Yes. You may charge your eligible dining, entertainment and spa spend to your room and earn Hyatt Gold Passport points for that folio spend.

As an M life member, when can I start taking advantage of matching tier status in Hyatt Gold Passport?
Tier reciprocity will begin in August of 2013. As a current M life member, you will receive an email explaining how to take advantage of this benefit if your M life Tier Level is eligible for matching tier status in Hyatt Gold Passport. You may also visit the mlife.com Partner Page in August for additional information and instructions.

What does getting a matched tier in Hyatt Gold Passport mean?
This means that you may receive a reciprocal tier status in Hyatt Gold Passport depending on your Tier Level in M life. This could get you bonus points on eligible spend, complimentary in-room Internet access, guaranteed room availability, late check-out and more at participating Hyatt hotels and resorts worldwide.

Which tier will I receive in the Hyatt Gold Passport program as a current M life member?
M life Sapphire and Pearl Members will be welcomed to Hyatt Gold Passport membership. M life Gold, Platinum and NOIR members will be eligible to opt-in to Platinum status in the Hyatt Gold Passport program.

Does my matched tier in Hyatt Gold Passport expire?
Once you have received your matching tier in Hyatt Gold Passport, all rules, regulations and expirations of Hyatt Gold Passport apply. For more information about Hyatt Gold Passport, visit hyatt.com/gp

If I have any other questions whom should I contact?
Please contact M life Member Services at memberservices@mgmresorts.com or call 866.761.7111.

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