The app is a great way to curate and customize your MGM experience using your mobile device. It gives you access to all of our dining and entertainment offerings, as well as your MGM Rewards account so you can track your Tier Credits, Points, and Express Comps balances. It also has MGM Rewards enrollment capabilities for anyone who has yet to enroll. Click here to download the app.

The app is totally free to download and use and is available in both the Apple App Store and the Google Play Store. Like other mobile apps, standard data and message charges may apply for SMS messaging (depending upon your carrier plan).

The app is currently only available in English.

Yes, the app was designed to allow third-party reservation check-ins. Just enter your confirmation number and follow the prompts to check in. NOTE: You must be an MGM Rewards member to check in through the app.

Unfortunately, there could be an issue with the credit card provided or we may simply need to verify your ID. We require every guest who has not previously been ID verified to see a front desk agent to do so. They just have to check your photo ID to confirm that your name matches the one on the reservation. Once you’ve been ID verified, you won’t have to do it again.

You’ll be able to start the check-in process 24 hours prior to the arrival time you marked on your reservation. If you’ve previously agreed to receive notifications, an alert will be sent to let you know when you can check in. As a bonus, if you’ve enabled “location access,” have completed the check-in process in the app, and are within 20 miles of the property, you’ll be added to the top of the room queue, so you can get your room even faster.

This can happen if you’ve opted out of receiving in-app notifications or otherwise changed your notification settings. Please check your settings and update them to allow you to receive notifications from the app.

You will receive an email with your bill and check-out instructions before 11:00 AM on the day of your departure. You will also have the option to purchase late check-out, based on availability. If you do not receive a check-out email, please visit the Mobile Check-in Area on property.

The PRIMARY person is the guest whose name appears first on the hotel reservation.

You can use the app at any of our properties, including Bellagio, Aria, Vdara, MGM Grand, The Signature, Park MGM, Mandalay Bay, Delano, Mirage, New York New York, Luxor, and Excalibur.

Not all resorts offer digital keys. If you are in Las Vegas, you can use digital keys at Bellagio, Aria, Vdara, MGM Grand, Park MGM, Mandalay Bay, Delano, and Luxor. Additionally, regional properties that offer digital keys include MGM Springfield and MGM National Harbor. 

Digital Keys make it easier to check in fast and head straight to your room. To be eligible to access this feature, you must be:

• An MGM Rewards Member
• ID verified
• Checked-in through Mobile App