Cancellation and Postponement Information

Cancelled Events

Orders purchased with a credit card will be refunded automatically* to the credit card used for purchase. Please allow up to 30 days for this refund to reflect with your financial institution.

For guests who utilized a Third Party to secure tickets, please reach out to your original point of purchase for information regarding a credit.

Tickets purchased with Cash will be refunded by check upon request. To initiate the refund process, please follow one of the following actions below:

By Email:

  • Scan and send a copy of your ticket(s) to corporateticketing@mgmresorts.com
  • Include your Name, Contact Phone Number and complete Mailing Address in the body of the email**
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks
  • Refund checks will only be issued to the account holder on file

By Mail:

  • Please send the physical ticket(s) to: 
    MGMRI Ticketing
    C/O Cancelled Show Support
    3780 Las Vegas Boulevard South  
    Las Vegas, Nevada 89158
  • Include your Name, Contact Phone Number, Email Address, and complete Mailing Address in the envelope**
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks
  • Please be certain to keep a copy of the ticket for your files
  • Refund checks will only be issued to the account holder on file
  • We recommend retaining a copy of your original ticket for your records

Rescheduled Events

  • Tickets will automatically be valid for the new performance date, no action needed. Should you not be able to attend, you may request a refund in full within 30 days of the new show date being announced, starting May 1st. Notification to ticket holders will begin on May 1 and include detailed instructions on how to obtain your refund. If your event had been rescheduled prior to May 1, your 30-day refund opportunity will commence upon notification.

Postponed Events

  • If your event has been postponed, hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. Notification to ticket holders will be issued as soon as a new date has been confirmed. If 60 days have passed since the May 1st Ticketmaster policy roll out, and no rescheduled date has been announced, a 30-day window for refunds will commence. If postponement is announced post May 1st, the 30-day refund window will commence upon the announcement of the new date. Detailed instructions on how to obtain your refund will be provided at that time.

Active Performances

  • All sales are final. We look forward to hosting you at the show!
  • If there are any changes in schedule, you will be notified by Ticketmaster and/or MGM.

Contact Information For Additional Inquiries
Email Address: corporateticketing@mgmresorts.com  
 

*If you have purchased tickets in person at the MGM Northfield Park Box Office, please visit the box office to confirm your refund, or contact Corporate Ticketing.

**We will only use this information to process your request subject to MGM’s Privacy Policy.

Impacted Events at MGM National Harbor

Event Original Date Status
Alicia Keys August 07 Rescheduled for August 6, 2021
Anthony Hamilton July 25 Rescheduled for May 8, 2021
Boyz II Men May 10 Rescheduled for February 11, 2021
Charlie Wilson March 29 Rescheduled for January 8, 2021
Cherry Blast featuring Nelly April 11 Cancelled
Deon Cole June 12 & 13 Rescheduled for January 29 & 30, 2021
Flashback Funk Fest June 19 Cancelled
Gilberto Santa Rosa May 01 Rescheduled for November 20, 2020
IMOMSOHARD May 30 Rescheduled for January 16, 2021
Jack Hanna April 04 Cancelled
Jon Dorenbos March 28 Rescheduled for September 12, 2020
Juanes April 18 Cancelled
Judas Priest September 9 Rescheduled for October 28, 2021
Kirkland v Hernandez March 14 Cancelled
Los Angeles Azules March 13, November 12 Cancelled
Maks & Val June 16 Rescheduled for July 16, 2021
Matt Fraser May 06 Cancelled
Mike Tyson April 05 Rescheduled for July 16, 2020
Miku Expo: 2020 April 29 Rescheduled for September 8, 2020
Motor City Live March 20 & 27 Cancelled
Neha Kakkar April 03 Postponed
Nelly May 22 Rescheduled for October 30, 2020
Nick Swardson May 29 Rescheduled for March 19, 2021
Prograis v Hooker April 17 Cancelled
Rare Essence September 19 Rescheduled for September 18, 2021
Schitts Creek June 06 Postponed
The Bachelor Live March 22 Postponed
The Temptations & The Four Tops May 09 Rescheduled for November 22, 2020