Cancelled Events

Orders purchased with a credit card will be refunded automatically* to the credit card used for purchase. Please allow up to 30 days for this refund to reflect with your financial institution.

For guests who utilized a Third Party to secure tickets, please reach out to your original point of purchase for information regarding a credit.

Tickets purchased with Cash will be refunded by check upon request. To initiate the refund process, please follow one of the following actions below:

By Email:

• Scan and send a copy of your ticket(s) to RegionalTicketing@mgmresorts.com
• Include your Name, Contact Phone Number and complete Mailing Address in the body of the email**
• Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks
• Refund checks will only be issued to the account holder on file

By Mail:

• Please send the physical ticket(s) to: 
  MGMRI Ticketing
  C/O Cancelled Show Support
  3780 Las Vegas Boulevard South  
  Las Vegas, Nevada 89158

• Include your Name, Contact Phone Number, Email Address, and complete Mailing Address in the envelope**
  
• Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks
  
• Please be certain to keep a copy of the ticket for your files
• Refund checks will only be issued to the account holder on file
• We recommend retaining a copy of your original ticket for your records
  

Rescheduled Events

• Tickets will automatically be valid for the new performance date, no action needed. Should you not be able to attend, you may request a refund in full within 30 days of the new show date being announced, starting May 1st. Notification to ticket holders will begin on May 1 and include detailed instructions on how to obtain your refund. If your event had been rescheduled prior to May 1, your 30-day refund opportunity will commence upon notification.
  

Postponed Events

• If your event has been postponed, hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. Notification to ticket holders will be issued as soon as a new date has been confirmed. If 60 days have passed since the May 1st Ticketmaster policy roll out, and no rescheduled date has been announced, a 30-day window for refunds will commence. If postponement is announced post May 1st, the 30-day refund window will commence upon the announcement of the new date. Detailed instructions on how to obtain your refund will be provided at that time.

Active Performances

• All sales are final. We look forward to hosting you at the show!
• If there are any changes in schedule, you will be notified by Ticketmaster and/or MGM.
  
  

Contact Information For Additional Inquiries
Email Address: RegionalTicketing@mgmresorts.com
 

*If you have purchased tickets in person at the MGM Northfield Park Box Office, please visit the box office to confirm your refund, or contact Corporate Ticketing.

**We will only use this information to process your request subject to MGM’s Privacy Policy.

Impacted Events at MGM National Harbor

Event	Original Date	Status
Alicia Keys	August 07, 2020 & August 6, 2021	Rescheduled for August 5, 2022
Anthony Hamilton	July 25, 2020 & May 8, 2021	Rescheduled for November 19, 2021
Boyz II Men	May 10 & February 11, 2021	Rescheduled for September 4, 2021
Charlie Wilson	March 29 & January 8, 2021	Rescheduled for October 2, 2021
Cherry Blast featuring Nelly	April 11	Cancelled
Deon Cole	June 12, 13 & January 29, 30	Rescheduled for October 22 & 23, 2021
Flashback Funk Fest	June 19	Cancelled
Gilberto Santa Rosa	May 01 & November 20	Rescheduled for November 26, 2021
IMOMSOHARD	May 30 & Jan 16, 2021, Sep 25, 2021	Rescheduled for September 23, 2021
Jack Hanna	April 04	Cancelled
Jon Dorenbos	March 28 & September 12, 2020, June 11, 2021	Rescheduled for August 21, 2021
Juanes	April 18	Cancelled
Judas Priest	September 9	Rescheduled for October 28, 2021
Kirkland v Hernandez	March 14	Cancelled
Los Angeles Azules	March 13, November 12	Cancelled
Maks & Val	June 16, 2020 & July 16, 2021	Cancelled
Matt Fraser	May 06	Cancelled
Mike Tyson	April 05 & July 16, 2020, February 20, 2021	Rescheduled for May 29, 2022
Miku Expo: 2020	April 29 & September 8	Cancelled
Motor City Live	March 20 & 27	Cancelled
Neha Kakkar	April 03, 2020 & April 2, 2021	Rescheduled for September 24, 2021
Nelly	May 22	Rescheduled for October 30, 2020
Nick Swardson	May 29, 2020 & March 19, 2021, Feb 20, 2022	Rescheduled for March 5, 2022
Prograis v Hooker	April 17	Cancelled
RAIN: A Tribute to the Beatles	October 12, 2021	Cancelled
Rare Essence	September 19, 2020 & September 18, 2021	Rescheduled for May 14, 2022
Schitt's Creek	June 06	Postponed
The Bachelor Live	March 22	Cancelled
The Temptations & The Four Tops	May 09 & November 22	Rescheduled for October 29, 2021