Cancellation and Postponement Information

Cancelled Events

Orders purchased with a credit card will be refunded automatically to the credit card used for purchase. Please allow up to 30 days for this refund to reflect with your financial institution.

For guests who utilized a Third Party to secure tickets, please reach out to your original point of purchase for information regarding a credit.

Tickets purchased with Cash will be refunded by check upon request. To initiate the refund process, please follow one of the following actions below:

By Email:

  • Scan and send a copy of your ticket(s) to corporateticketing@mgmresorts.com
  • Include your Name, Contact Phone Number and complete Mailing Address in the body of the email
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks
  • Refund checks will only be issued to the account holder on file

By Mail:

  • Please send the physical ticket(s) to: 
    MGMRI Ticketing
    C/O Cancelled Show Support
    3780 Las Vegas Boulevard South  
    Las Vegas, Nevada 89158
  • Include your Name, Contact Phone Number and complete Mailing Address in the envelope
  • Upon validation, the credit will be processed in full and a check will be issued to you by mail within 12 weeks
  • Please be certain to keep a copy of the ticket for your files
  • Refund checks will only be issued to the account holder on file
  • We recommend retaining a copy of your original ticket for your records

Rescheduled Events

  • Tickets will automatically be valid for the new performance date, no action needed. Should you not be able to attend, you may request a refund in full within 30 days of the new show date being announced. Notification to ticket holders will begin on May 1 and include detailed instructions on how to obtain your refund. If your event had been rescheduled prior to May 1, your 30-day refund opportunity will commence upon notification.

Postponed Events

  • If your event has been postponed, hold on to your ticket as you will be able to attend the rescheduled date with your existing reservation. Notification to ticket holders will be issued as soon as a new date has been confirmed. If 60 days has passed since a show was postponed and no rescheduled date has been announced, a 30-day window for refunds will commence. Detailed instructions on how to obtain your refund will be provided at that time.

Future Performances After June 30

  • All sales are final. We look forward to hosting you at the show! Should you be unable to attend, we encourage you to utilize resale options.

Contact Information For Additional Inquiries
Email Address: corporateticketing@mgmresorts.com  

Impacted Events at MGM National Harbor

Event Original Date Status
Los Angeles Azules
March 13 Rescheduled for November 12, 2020
Kirkland v Hernandez
March 14 Cancelled
Motor City Live
March 20 & 27 Cancelled
The Bachelor Live
March 22 Postponed
Jon Dorenbos
March 28 Rescheduled for  September 12, 2020
Charlie Wilson March 29 Rescheduled for January 8, 2021
Neha Kakkar April 3 Postponed
Jack Hanna April 4 Cancelled
Mike Tyson April 5 Rescheduled for July 16, 2020
Cherry Blast featuring Nelly April 11 Cancelled
Prograis v Hooker April 17 Cancelled
Juanes April 18 Postponed
Miku Expo: 2020 April 29 Rescheduled for September 8, 2020
Gilberto Santa Rosa May 1 Rescheduled for November 20, 2020
Matt Fraser May 6 Rescheduled for August 29, 2020
The Temptations & The Four Tops May 9 Rescheduled for November 22, 2020
Boyz II Men May 10 Rescheduled for February 11, 2021
Nelly
May 22 Rescheduled for October 30, 2020
Nick Swardson
May 29 Rescheduled for March 19, 2021
IMOMSOHARD
May 30 Rescheduled for January 16, 2021
Schitts Creek June 6 Postponed
Deon Cole June 12 & 13 Rescheduled for January 29 & 30, 2021
Maks & Val June 16 Rescheduled for July 16, 2021
Flashback Funk Fest
June 19 Cancelled
Anthony Hamilton July 25 Postponed
Alicia Keys August 7 Postponed