The following rules (referred to as “Terms and Conditions”) form the basis of participation in the MGM Resorts International (“MGM”) M life Rewards Program (“M life Rewards” or the “Program”). Your participation in this Program will be governed by these Terms and Conditions. It is your responsibility to read these Terms and Conditions so that you understand the Program’s rules and benefits and your responsibilities under the Program. Your enrollment as a member of the M life Rewards Program and/or your use of your M life Rewards card constitutes your acceptance of the Program’s Terms and Conditions.
1. Subject to applicable law and MGM company policies, M life Rewards membership generally is available to any person 21 years of age or older with valid, government-issued photo identification. Types of valid photo identification include Driver’s License, Passport, State Identification Cards or Military Identification. Eligible individuals may enroll in the M life Rewards Program at certain MGM websites, via certain MGM mobile applications, at an M life Rewards desk location (or at another designated or approved M life Rewards location, sportsbook location, race and sports location or other location) at participating M life Rewards destinations (each such desk and other designated or MGM-approved location are referred to herein as an “M life Rewards station”), via a participating BetMGM gaming platform (e.g., mobile application or website), or as otherwise authorized by MGM. M life Rewards enrollment and membership can only be activated by presentation of valid identification at an M life Rewards station at participating M life Rewards destinations or as otherwise authorized by MGM. An M life Rewards card (the “Card”) may be issued to each M life Rewards member, and an associated M life Rewards account created, subject to these Terms and Conditions.
2. Only individual persons are eligible for M life Rewards Program membership; corporations or other entities cannot become M life Rewards members. All eligible individuals may generally enroll in the M life Rewards Program, including immediate family members of MGM employees (as defined in MGM internal policy) and individuals who reside in the same household as MGM employees subject to certain restrictions involving wagering and participation in certain promotions.
3. Up to two (2) eligible M life Rewards members residing at the same address may link accounts to share certain M life Rewards benefits. Both members must be present with valid photo identification at an M life Rewards station to link accounts. Either member may request that a link be removed from his/her account in person at an M life Rewards station with valid, government-issued photo identification. M life Rewards Cards, accounts, points, Express Comps, Tier Credits and/or benefits cannot otherwise be combined among members, their estates, successors or assigns. Neither accrued M life Rewards points, Express Comps, or Tier Credits, nor M life Rewards benefits are transferable by a member (i) upon death, (ii) as part of a domestic relations matter, or (iii) by operation of law.
4. Each member is responsible for selecting a confidential Personal Identification Number (PIN) for his/her account as well as online log-in credentials (whether accessed through a personal computer or mobile device, our websites, or other authorized electronic means), and for keeping the PIN and log-in credentials secure. Each member is responsible for all transactions on his/her account when his/her confidential PIN or log-in credentials are used.
5. A member is required to present valid, government-issued photo identification bearing the same name as stated on his/her M life Rewards Card when requesting that his/her confidential PIN be reset or changed.
6. Duplicate M life Rewards Cards will be issued to a member with proper identification. Neither the M life Rewards Program nor MGM is responsible for lost or stolen M life Rewards Cards. The number of concurrently active Cards may be subject to limits set by MGM.
7. Except as permitted by these Terms and Conditions, a member may not transfer, sell, purchase, trade or barter an M life Rewards Card, M life Rewards account, points, complimentaries (“comps”), Express Comps, FREEPLAY® offers, food and beverage offers, entertainment offers, Tier Credits or any membership benefit to another individual. Violators of this rule are subject to termination of M life Rewards Program membership and forfeiture of rewards including, but not limited to, accumulated points, Express Comps, Tier Credits and/or benefits, and may be liable for damages and litigation costs, including any Program attorneys’ fees incurred in enforcing this rule.
8. MGM Resorts International is a member of the American Gaming Association and adheres to its Code of Conduct for Responsible Gaming. Persons who are currently entered into the MGM Resorts International Self-Limit Access Program, Self-Exclusion Program of Mississippi, the New Jersey Division of Gaming Enforcement’s Self-Exclusion Program and excluded individual’s list, Disassociated Persons Program of Michigan, Voluntary Self-Exclusion Program of Massachusetts, Voluntary Exclusion Program of Ohio, the Voluntary Exclusion Program of Maryland, the New York State Gaming Commission Voluntary Self-Exclusion list, the West Virginia Lottery’s Self-Exclusion list, the Indiana Gaming Commission’s Voluntary Exclusion Program or the Problem Gambling Coalition of Colorado’s Self-Exclusion Program, (or who are otherwise prohibited from participating by applicable law) are not eligible for membership in the M life Rewards Program.
M life Rewards Card Usage
10. M life Rewards benefits are based on a member’s expenditures for gaming play or certain non-gaming purchases at participating M life Rewards destination with presentation or use of a member’s M life Rewards Card, or expenditures for gaming play using a BetMGM gaming account linked to a member’s M life Rewards account. Questions about the eligibility of earning Tier Credits for specific non-gaming purchases should be directed to the M life Rewards desk at the participating M life Rewards destination for the practice of that resort. Questions about the eligibility of earning Tier Credits for specific BetMGM bets or wagers should be directed to BetMGM Customer Services.
11. To ensure proper recording of M life Rewards loyalty balances including, but not limited to, Tier Credits, Express Comps, and points for electronic gaming activity, each M life Rewards member is responsible for properly inserting his/her M life Rewards Card into a slot machine, video lottery terminal (VLT), electronic table game (ETG), or other authorized device prior to play.
12. To ensure proper recording of M life Rewards loyalty balances, including, but not limited to Tier Credits through the BetMGM platform, members are responsible for ensuring their BetMGM account is linked to their M life Rewards account. Please contact Member Services if assistance is required.
13. To ensure proper recording of M life Rewards loyalty balances including, but not limited to, Tier Credits and Express Comps at certain participating M life Rewards destinations, members must present their M life Rewards Card to a table games pit supervisor prior to table games play. M life Rewards members must satisfy minimum betting requirements to be rated for table games. Please see a table games pit supervisor at participating M life Rewards destinations for such assistance.
14. To ensure proper recording of M life Rewards loyalty balances including, but not limited to, Tier Credits for eligible non-gaming purchases at participating M life Rewards destinations, each member is responsible for presenting his/her M life Rewards Card at the point of sale. Members may earn Tier Credits by associating their M life Rewards account number to their hotel folio by contacting the Front Desk and subsequently charging purchases to their hotel folio. However, M life Rewards Cards are not credit cards.
15. An M life Rewards member may not accrue M life Rewards loyalty balances including, but not limited to, Tier Credits, Express Comps, and points and/or “comps” or any other membership benefits if his/her M life Rewards Card is used by another individual.
Redemption of Benefits and Rewards
16. Members may earn Tier Credits during the applicable Tier Status Earning Year which annually begins January 1 and ends December 31 (unless otherwise indicated by MGM). On each January 1, all Tier Credit balances from the prior year reset to zero (0) and a new Tier Status Earning Year begins. Subject to promotional offers and MGM discretion, Tier Credits accumulated during a Tier Status Earning Year determine a member’s Tier Level for the following Tier Status Benefit Year which annually begins February 1 and ends January 31 (unless otherwise indicated by MGM). The types of benefits and rewards (“Tier Benefits”) that are available to a member during a Tier Status Benefits Year are based on that member’s Tier Level during that Tier Status Benefits Year. In addition, a member may advance to one or more higher Tier Levels at any time during a given Tier Status Earning Year if the member has earned and/or accumulated the minimum amount of Tier Credits required for such higher Tier Level(s) (as identified by MGM and listed on its M life Rewards Program website). A member who advances to a higher Tier Level(s) in this manner will retain such higher Tier Level(s) for the remainder of the current Tier Status Benefit Year and the entirety of the following Tier Status Benefit Year. For example, if a member at Sapphire Tier Level advances to the Pearl Tier Level in October 2020, that member would maintain the Pearl Tier Level status for the remainder of 2020, all of 2021, and through February 1, 2022 (subject to subsequent Tier Level advancements, if any, as provided herein). Tier Benefits (as identified by MGM including those listed on its M life Rewards Program website) are available to members of the corresponding Tier Level on the date on which a member has earned and/or accumulated the Tier Credits required for such Tier Level.
17. A member’s accumulated points and Express Comps may be subject to forfeiture if the member’s M life Rewards account does not reflect any activity (which means earning points or earning Tier Credits) for a period of six (6) months for Sapphire Members or a period of twelve (12) months for Pearl, Gold, Platinum and NOIR Members. Express Comps may not be earned, nor are they redeemable, at certain casinos, resorts, and properties of MGM. Express Comps may only be acquired via certain BetMGM gaming platforms in limited situations, but are not redeemable on any BetMGM gaming platform.
18. A member may be required to present valid government-issued photo identification bearing the same name as stated on his/her M life Rewards Card in order to redeem rewards, including Express Comps or points and/ or “comps” or receive tier benefits.
19. M life Rewards loyalty balances including, but not limited to, Tier Credits, Express Comps, and points and “comps” have no cash value.
20. Tier Credits may not be converted to points or FREEPLAY. Express Comps may not be converted to FREEPLAY. With certain limited exceptions at select casinos and properties of MGM, Express Comps may not be converted to points.
21. Redemption and/or usage of M life Rewards loyalty balances including, but not limited to, Express Comps, points, and FREEPLAY, “comps”, tier benefits or M life Moments by a member is subject to limitations determined in the sole discretion of management.
22. M life Rewards members who qualify for gaming-related allowance programs (i.e., those that may result in reduction of a member’s gaming indebtedness) are not eligible to earn Express Comps. Further, allowances received by a member, at the sole and absolute discretion of management, may be applied to reduce a member’s accumulated Express Comps and/or point balance.
23. Members whose gaming-related indebtedness remains unpaid for a period of at least sixty (60) days after incurrence, may have the member’s accumulated Express Comps and/or point balance forfeited at the sole and absolute discretion of management.
24. Any tax liability resulting from the accumulation or use of M life Rewards Program benefits is the obligation of the M life Rewards member.