FAQs For Gift Cards Purchased Before September 10, 2020

The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed below. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations. See below for details on the use of MGM Resorts Gift Cards purchased prior to September 10, 2020 including use at Circus Circus and the use of Circus Circus-branded Gift Cards.*

Transcard FAQs

The following only apply to Gift Cards purchased prior to September 10, 2020.  Click here for separate FAQs applicable only to Gift Cards purchased on or after September 10, 2020.

Where can I use my Gift Card?

The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.

Gift Cards may not be used for gaming activities, hotel reservations or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.

Does my Gift Card expire?

Funds on the Gift Card do not expire. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. The amount remaining on the Card will be available until the amount reaches zero.

Are there any fees?

Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. Activity is defined as any action resulting in a charge on the Gift Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For inquiries on the Gift Card transaction history, please visit transcardgift.com or call 800.554.2707. Some merchants may charge a processing fee.

How do I find the available balance on the Gift Card?

The available balance should be indicated in the first white box located on the back of the Gift Card upon initial purchase. You may confirm the available balance at any one of our Gift Card selling locations, online at transcardgift.com or by call 800.554.2707.

Can other forms of payment be used with the Gift Card when making a purchase?

Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s) before the start of the purchase transaction. Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash.

How are returns, exchanges or disputes handled?

Subject to the outlet's return policy, merchants may credit balances back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available in three – five days after the return is processed. If the physical Gift Card is not present, the merchant may issue a store credit or store valued Gift Card, or allow an exchange. Voided transactions may take up to seven days to be credited back to the Gift Card's available balance.

What if my Gift Card is lost or stolen?

It is important to store your Gift Card Admin number and purchase receipt in a safe location in the event your Gift Card is lost or stolen. Your Gift Card must be registered at transcard.com to file a dispute on unauthorized charges. To prevent unauthorized charges on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $10.00; Gift Card Admin number and proof of purchase are required for replacement. See Cardholder Agreement for more details.

* Important Information For Gift Cards Purchased Prior to September 10, 2020

Outlets listed with each MGM Resorts destination are locations where the MGM Resorts Gift Card is currently accepted. Effective December 20, 2019, MGM Resorts Gift Cards can no longer be used at Circus Circus Las Vegas locations. However, MGM Resorts Gift Cards (including MGM Resorts’ Circus Circus Las Vegas-branded Gift Cards) will continue to be accepted at participating MGM Resorts outlets thereafter. Effective May 2016, Gift Cards can no longer be used at The Shops at Crystals. The MGM Resorts Gift Cards are subject to terms and conditions set forth on the MGM Resorts Gift Card and in an accompanying Card Agreement. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. Activity means any action resulting in a charge in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. A $10 fee will be charged to replace lost, stolen or damaged Cards, except as prohibited by law. Additional terms are stated in Card Agreement. Purchase, acceptance or use of Card constitutes acceptance of Card Agreement.

For Card Agreement, inquiries or information, call 800.554.2707. MGM Resorts Gift Cards are redeemable only at participating merchants at participating MGM Resorts destinations. MGM Resorts Gift Cards are not refundable or redeemable for cash, credit or gaming activity. MGM Resorts Gift Cards may not be used for advance hotel reservations, advance ticket sales or running open bar tabs. The maximum amount that can be loaded on/to an MGM Resorts Gift Card is $2,000. Customers will not be allowed to purchase more than $10,000 in one day. Must be 21 years or older.